Shipping Policy

Shipping

U.S. and International shipping prices vary by territory. See shipping choices by carrier in check-out

Change or Updating Address After Placing Your Order. 

Verify your address before purchasing your items, if your order is shipped out and you need to make a change on the address, there will be a shipping charge based on your location.

How long does it take to arrive once shipped?

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fast shipping method available to your location. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 10-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to info.loterisa@gmail.com or additional assistance in this matter.

Will I receive a tracking number for my package?

Tracking number will be sent as soon as we are able to ship your order. Sometimes additional delays may arise the are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding!

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of control once your package leaves our warehouse. However, in cases like this, because the packages are insured we will send you a new package and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office, Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges pease contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

 

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